Customer Care
Refunds & Returns Policy
Our commitment to your complete sweetness satisfaction.
1. Perishable Food Goods Policy
Due to the food and perishable nature of chocolates, we do not accept general returns or exchanges once an order has been dispatched.
2. Damaged or Melted Products Replacement
In the rare event that your chocolate box arrives damaged or melted in transit, we will immediately process a Free Replacement or Full Refund.
How to Claim: Please record a brief unboxing video or take clear photos of the damaged item within 24 hours of delivery and send them to info@chocoladehouse.in or WhatsApp us at (+91) 7678157736.
3. Refund Process & Timelines
Approved refunds are processed to your original payment method (UPI, Debit/Credit Card, NetBanking) within 3 to 5 business days after approval.
4. Order Cancellation
Standard orders can be cancelled within 2 hours of placing them. Orders containing custom photo/logo printing cannot be cancelled once design work or chocolate printing has commenced.