Customer Care
Shipping Policy
Last Updated: October 2026
1. All-India Insulated Express Delivery
We ship premium artisanal chocolates across all major cities and PIN codes in India. To prevent melting during transit, all orders are packed in specialized insulated thermal bags with non-toxic gel ice packs.
2. Processing & Dispatch Timelines
- Standard Orders: Dispatched within 24 to 48 hours.
- Custom Photo/Logo Chocolates: Require 2 to 3 business days for high-precision edible printing before dispatch.
- Bulk Corporate Orders: Dispatch timelines are customized based on order size and agreed schedules.
3. Estimated Delivery Duration
Metro Cities: 2 – 4 Business Days
Rest of India: 4 – 6 Business Days
4. Address Accuracy & Unsuccessful Deliveries
Since chocolates are perishable, please ensure the delivery address and receiver contact number provided are accurate. We are not liable for delayed or returned parcels due to incorrect address details or recipient unreachability.
For shipping queries or urgent delivery requests, contact us at info@chocoladehouse.in or call (+91) 7678157736.